Documents That Communicate
Enterprise Document Infrastructure forms part of the fundamental capability of a business to execute its core customer related processes. These have Input, Workflow Processing and Output elements, typically commencing with Document Creation or Signature/Inbound Capture:
However the US market until now has lacked proven packaged software frameworks to enable such integrated 'End-to-End' activity. Evidence can be seen in almost every office’s stacks of paper files despite years of investment towards the elusive ‘paperless office’. Yet innovators changing traditional business models are attempting to respond to accelerating customer demands and technology based change catalysts (see "CCM - a Convergence Play on Four Unstoppable Trends").
Whilst there has been investment in scanning, archiving, business process workflow and document delivery technologies, a number of areas remain typically underinvested. The enterprise impact is a loss of competitiveness with slower, more costly processes that at best are adequate and at worst give cause for lost business. Working with partners, icon brings best-of-breed solutions to these areas with the core functionality focus of integrated solutions for Document Creation, Content Integration, Multi-Channel Output & advanced Electronic Signing.
|Document Creation||Multi-Channel Output|
Handwritten Digital Signatures are captured using the widest variety of hardware devices including iPad, Android Tablets and Smartphones, Signature Pads/Displays, PCs, Notebooks, pressure-sensitive pens, etc. These can be biometrically verified in real-time or later if captured offline. Document workflows are enabled through elimination of paper.
Handwritten Signature Capturing
Forensically identifiable signatures on signature pads, payment terminals, the iPad or Android devices.
Compare a handwritten signature against a pre-enrolled profile.
Control all steps in the signing process
Including positioning signature fields, filling out forms, adding annotations, adding attachments, and much more
Protects the Integrity of Documents
By sealing them with a digital signature.
icon Suite generated documents help organisations comply with various business, legal and compliance requirements. At the heart of the icon-Suite solution is a core of modules that allow users to interactively create documents with just the right amount of corporate control whilst interfacing to your line of business applications. It then allows users to submit print/distribution jobs for high speed batch production, thus enabling the creation of high volumes of output very efficiently.
Non-IT staff, from Call Centre Agents to Field Sales Consultants, can create electronic or paper communications with the same system and templates. Consistency is greatly enhanced using an object oriented template architecture and reusable elements. Uses are diverse; examples include creating:
• Individual correspondence from a user application or a selection menu
• Automated personalised correspondence from user applications
• Documents from and for web applications
• Offline documents from a Sales or Mobile application.
Powerful Output Management modules can enable the creation and distribution of the largest volumes required by global organisations. A highly efficient, scalable and “industrial strength” processing engine, benchmarked at over 1 million documents per hour, is able to handle very high workloads within the overnight batch-window which means no more ‘systems unavailable’ problems next morning or interrupted (or incomplete) batch runs.
Publication and distribution usage across these modules includes multi-media publication composition for all output types, whether print or electronic, and distribution control across all channels from smartphone to letter, and intelligent archive. Integrating Document Creation with Output Management can provide substantual savings:
Content Integration solutions that to help companies to better capture, administer and distribute business data, independently of where this information is saved or archived. The problem that most large organisations face is complexity due to point-to-point systems content connectivity. The solution is a “content integration layer” as illustrated below:
Whether office documents, e-mails, groupware, document archive, or content from business applications, our Content Service Platform enables enterprise critical content to be provided precisely where it is needed with employees, applications and daily business processes when required. A true Service-Oriented Enterprise Content Management and Content Integration platform. Rich tools enable the enhancement of existing applications with document format conversion, digital signatures and records management capabilities.
Combining the power of SAP, SharePoint, ECM, BPM and other content management systems/tools without investment write-off has been hard to achieve: yet successful combination of such systems is generally recognised as being one of the most powerful strategies an organisation can implement. With icon's COPiX, easily achieve the appropriate secure content centric workflows desired.
icon products deliver user propositions that:
(a) simplify client’s legacy mix of computing platforms and inefficient processes, with device agnostic signature/content capture and integrated powerful platforms for flexible multi-channel communications (whether publishing to social media and online portals or formatting print and digital output at over a million documents an hour)
(b) allow engaging personalisation of most types of document based interactions, whether in call centres, face-to-face, or remotely accessed, with user choice of content and media
(c ) encourage seamless straight-through-processing of documents from creation to e-signing and archive, including the removal of the need for ‘ink-on-paper’ with electronic signatures
(d) improve compliance and risk management with innovative features that enable the optimum of control and flexibility, enabling users greater levels of freedom to personalise content within corporate guidelines (particularly in heavily regulated industries).
Whilst deployments often can be justified on cost savings alone within 3-9 months, the biggest win is the multiplier effect on the competitive gap (whether to speed innovation, accelerate business processes, drive customer loyalty/wallet share and/or reduce time to revenue).
Discover how these solutions can assist. Click to learn more:
|Document Creation||Content Integration||Multi-Channel Output|
The functionality discussed above stems from 2 core Product Groups, each of which has many modules to select from. These Product Groups comprise Document Creation and Output Management, and Enterprise Content Integration:.
"DOPiX" is the name for the combined collection of Document Template Design, Document Creation and Output Management & Archive modules.
"COPiX" is the name of the Content Integration and Service Platform modules. Individually also known as CSP, DOPiX and COPiX together form "icon Suite".
The "icon Suite" solves many document issues that large organisations struggle with including responsiveness, cost, efficiency, personalisation, branding and compliance. DOPiX has a set of modules that allow the user to interactively edit and create documents based on existing customer data. The powerful WYSIWYG-editor allows configuration according to your specific needs which is role-based. Administrators can design new templates with the flexibility needed: a user is neither obliged to, nor allowed to, deal with the formatting of the document. This allows the standardization of correspondences and makes them consistent enterprise-wide. Yet the user can still personalise documents within the permitted areas and agreed corporate standards/designs, for example enforcing corporate wording/branding with checking content word length, sentence length, choice of words and comprehensibility.
A key factor in efficient document creation is being able to create content templates and re-usable content that can be used flexibly, such as interactively or in large offline print runs. These modules allow you to do this in a highly flexible and re-usable manner. For example, multiple language support means that common templates can be populated with different user texts, avoiding the multiple template bloat syndrome. Support includes US, European (eg French, German, Spanish, Italian, Polish, etc) and International (eg almost all alphabet writing systems and others transliterated into Latin script such as Punjabi, Romanised Urdu, Caribbean Creole, etc) languages. Users become more productive and customers experience improved service.
System administration tools enable administration of all document resources in one repository, such as text components, document templates, menu items, composition rules, fonts, images, signatures, overlays etc. It also provides support for version control of both objects and documents, as well as administration of the users and user rights/roles. Statistics also give valuable optimisation information, for example about how often components or document templates are added or dropped while generating a document and highlight non-referenced content in the repository.
As well as enabling the creation and re-use of high quality output, the icon Suite offers a product that will optimize your output (both interactive and offline). In short, this single solution is robustly engineered to provide rich functionality that typically replaces over six disparate systems with powerful results.
Two types of workflow engines may be selected, either that embedded within DOPiX and/or that within COPiX. DOPiX has a flexible workflow engine to control tasks, provide automation, sign-off documents and ensure escalations etc. COPiX uses a Service Oriented Content platform with selectable pre-built interconnectors that can be quickly configured for the easy integration of almost all enterprise content.
This Content Service Platform allows the live integration of content from both active and archive systems enhancing customer service and internal performance. Dump your dinosaur IT integration projects and discover the agility of optimising existing IT investments with COPiX.
- or click on Services to see how we help clients get the best out of our products, their environmental architecture and processes.
icon Communication Dynamics, Inc. | 1120 Avenue of the Americas | New York, NY 10036