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Documents That Communicate



Current users include leaders in the fields of Retail Banking, Investment Banking, Insurance, Life and Pensions, Asset Management, Shipping, multi-brand Manufacturing, Automobile Services, etc. Some of these are in the top 10 within their respective sectors globally.

icon software is used by:

         ...and many more consumer facing businesses from 400 to 100,000+ employees.


icon software can be used by almost any organisation that has multi-channel communications and information management challenges. But it is for those with high volume, complex and multi-brand requirements that it comes into a class of one. With the icon solution all three output models in common use are covered, some examples of which are:

  1. On Demand


    Self-Service when needed. Examples include:

    • Travel itineraries or online statement generation
    • Online Portal Forms and Web-to-Print
    • Online Quotes and Order confirmation
    • On-demand correspondence self-service
    • Point-of-service customer documents
  2. Interactive


    Human dialogue resulting in documents. Examples are:

    • Business correspondence (eg sales, service, claims, etc)
    • Welcome kits (eg new staff, new clients, etc)
    • Group or individual insurance policy administration
    • Retirement / benefit books and personalised statements
    • Negotiated documents (eg margin or derivative contracts)
  3. Structured


    Documents and content largely auto-system generated. Examples:

    • Financial transaction details (eg monthly/annual statements)
    • Interest rate or price change correspondence
    • Telephone or Utilities billing with useage details
    • Offset and digital prints for standard marketing materials
    • Regular publishing with system process-populated content

icon Suite is most helpful when an organization:

Example Uses

Online Portal... Email Service... Serial Letters...
for personalised creation of application forms for opening current accounts or loans to inform agents about changes in their clients' insurance processes e.g. information about capital changes, incl. local & central printer auto-optimisation
Single... Field Sales... On-Demand...
documents creation with free text, e.g. for managing customer complaints mobile information capture and in-situ correspondence analysis and documentation of assests status by clients or counsellors
Correspondence... Call Centre... Personalised...
system for credit business, including approval, changes, cancellation, etc. clients interactions, details capture and output eg client policy updates & reporting offers and applications creation with instant printing and/or archiving

Industry and Business News

arrow CCM - a Convergence play on Four Unstoppable Trends

Product and Company News

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arrow icon Communication Dynamics, Inc. Builds Its US Business and Engages SMA

Accreditation & Memberships IBMSAP

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