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Documents That Communicate

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Engage, Compose and Communicate - Contact Us 

Creating Exceptional Customer Experiences

icon Communication Dynamics. Inc. (ICD) brings its best-of-breed Customer Communication Management (CCM) solution to the US and Canadian markets from its large customer base in the global insurance and financial services industry. ICD markets a highly advanced and comprehensive solution to create and manage customer communications that delivers an exceptional customer experience. The solution supports full interactivity, supports all channels of communicating with customers, and is multi-platform which provides flexibility in implementation options. 

Interactive, enterprise-level CCM solutions enable faster, efficient, multichannel delivery of highly personalized documentation

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Sticker NEWASF Replacement with DOPiX-CCM

The DOPiX-CCM  replaces IBM's ASF batch and online document creation and output software.

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Like to see the DOPiX product demonstration? 

DOPiX  non-technical demonstration explains the functionality basics click here for a  Product demonstration


Enterprise Document Infrastructure Products

Customer Communications Management ("CCM") and Content Management Systems ("CMS") integration support the mission critical applications producing electronic and print communications. Explore the future for your Document Infrastructure aspirations with icon :


Customer Communications Management with Content & Document Creation, Integration and Omni-Channel Output:



document template design

Document Template Design

Enable powerful repurposing of existing content. Populate or build re-usable templates with a common repository and flexible connectors.

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document creation

Document Creation

Non-IT staff from Call Centres to Field Sales create electronic or paper communications with the same system and templates.

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output management

Output & Archive

Multi-Media Publication composition for all output types. Distribution control across all channels from smartphone to letter.

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Industry and Business News

arrow CCM - a Convergence play on Four Unstoppable Trends

Product and Company News

arrow Neopost has signed an agreement to acquire icon systems
arrow Xploration® 16 Customer Communications Conference at the Caribe Royale Orlando in Florida.
arrow Content Critical Solutions Selects icon Communication Dynamics CCM Software
arrow Icon solution recommended by IBM to replace legacy ASF software
arrow icon Communication Dynamics, Inc. Builds Its US Business and Engages SMA

Accreditation & Memberships IBMSAP

icon Communication Dynamics, Inc. | 1120 Avenue of the Americas | New York, NY 10036

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