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Support & Maintenance

Support & Maintenance

You demand operational resilience from your systems: you also require the ability to exploit new business opportunities through flexible and adaptive change. We offer both 24x365 software maintenance and proactive business support, with services that enable continuous improvement and innovation in both business and operational areas with appropriate levers to enhance the value of the systems.

Of course we also provide core maintenance services for reliable response to technical disruptions, and for maintaining system health and integrity. With this offering, you benefit from insights into icon solutions and expertise to mitigate risk, while tapping the innovations continually introduced. Our offerings help you manage risks and enable the technical robustness of your solutions during implementation, upgrade and operations. These offerings help you gain protection for your system performance and stability.

Following successful implementation, we provide ongoing support so you can benefit from:

  • product innovation
  • access to an international user-group
  • a road-map of future developments
  • periodic assessment around the enduring attainment of outcomes
  • investigation of further business opportunities.

Ensuring the best, measurable business outcome is our goal. We aim to deliver consistently on this. icon is your dependable partner, providing:

  • secure and resilient software product releases and support
  • applications management services where required
  • optimisation services to ensure you are making best use of the Icon solutions
  • template mapping and development services, if needed
  • comprehensive training.

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Accreditation & Memberships IBMSAP

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