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Documents That Communicate


Transforming Your Customer Communications

Many organisations are struggling to manage disparate approaches, processes and systems which govern and constrain the way they communicate with their customers, suppliers and partners. The information technology capabilities now available means there are huge changes taking place due to the driving forces of Social Business, Mobility, Cloud services and Content Management analytics.

social business mobility cloud-services management analytics
Social Business Mobility Cloud services Content Management analytics

icon is pleased to be able to provide clients with a range of services and software solutions which let you overlay a consistent, structured and innovative approach to existing investments, providing superior control and driving out economies of scale in print stream consolidation.

We go further. We can assist rationalising or integrating the underlying systems, yielding further savings, before going on to deliver new capabilities such as support for mobile devices (tablet and smartphone), personalisation of bills and improving your time-to-market for new products.

This strong Return on Investment, coupled with a powerful, flexible platform for innovation, quality improvement and standardisation across all channels, is a compelling value proposition. It gives the means to turn the four forces of Customer Communication IT transformation into opportunities.

Our services let you address end-to-end process effectiveness, with powerful tools to visualise current and ‘to be’ processes and experienced consultants to assist appropriate innovation. We will seek transformational improvements but carefully plan changes in a risk managed manner with experienced consultant implementers.

We provide solutions with as much automation of your document creation processes as is possible and needed. These let you innovate and transform how your business engages your most valuable assets, your customers. See the improvements to both your top and bottom lines.

Industry and Business News

arrow CCM - a Convergence play on Four Unstoppable Trends

Product and Company News

arrow Neopost has signed an agreement to acquire icon systems
arrow Xploration® 16 Customer Communications Conference at the Caribe Royale Orlando in Florida.
arrow Content Critical Solutions Selects icon Communication Dynamics CCM Software
arrow Icon solution recommended by IBM to replace legacy ASF software
arrow icon Communication Dynamics, Inc. Builds Its US Business and Engages SMA

Accreditation & Memberships IBMSAP

icon Communication Dynamics, Inc. | 1120 Avenue of the Americas | New York, NY 10036

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